Refund policy

We have a 100% customer satisfaction guarantee. If our honey does not meet your standards ship it back and we will refund your order. We must be notified of shipment discrepancies within 72 hours of receipt to receive credit. Any returned merchandise must be marked with a Return Authorization number. Email us at info@easthillhoney.com to obtain an RA number and please include your name, the order number and the reason for the return. We will email you back the RA number. Merchandise returned for any reason other than defects or damaged goods is subject to a 15% restock fee and must be complete and undamaged in original packaging. Returns without RA numbers will be refused. No returns after 30 days. No refunds on opened honey containers or any other food/personal use item.